At Ixorvia, we are committed to providing high-quality digital solutions and ensuring a smooth experience for our clients. This Return & Refund Policy explains the terms and conditions related to refunds, cancellations, and project adjustments for our services.
Service-Based Policy
As a digital agency, Ixorvia provides customized services including website design, development, digital solutions, and related services. Since our services involve planning, design, development, and customized work, refund eligibility depends on the specific project stage and circumstances.
Refund Eligibility
A refund request may be considered in the following situations:
- The project has not started and no work has been delivered.
- There are valid circumstances that prevent the project from being completed.
- A refund request is submitted according to the agreed project terms.
Refund requests will be reviewed individually based on the project scope, completed work, and resources already invested.
Non-Refundable Situations
Refunds may not be available in the following cases:
- Work has already been completed or delivered.
- The client changes their requirements after significant work has been completed.
- Delays occur due to missing information, approvals, or responses from the client.
- Services, designs, or digital assets have already been provided.
- The client decides to discontinue the project after work has started.
Project Cancellation
Clients may request project cancellation before the work begins. Once the project has started, cancellation terms will depend on the amount of work completed and resources used.
Any applicable refund amount will be determined after reviewing the project progress.
Revision & Changes
We aim to deliver solutions that meet client expectations. Clients can request revisions according to the agreed project scope.
Additional changes or new requirements outside the original scope may require additional charges and timeline adjustments.
Refund Processing
Approved refunds will be processed through the original payment method or another agreed method.
Processing time may vary depending on the payment provider and transaction method.
Third-Party Services
Some projects may include third-party tools, software, hosting, domains, or services. Payments made for third-party services may not be refundable once they have been purchased or activated.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance, please contact us:
Email: info@ixorvia.com
Company
Roudo Comp Limited
Doessegnihombehe Aristide Roudo
82a James Carter Road, Mildenhall,
United Kingdom, IP28 7DE